Our Annual Report covers Regenda Homes and Redwing. It tells you about the performance in these parts of our Group from April 2021 to March 2022. The report covers how Regenda Homes and Redwing are performing in areas such as repairs, complaints and anti-social behaviour, and how they are managing financially. As a customer-centric organisation, the report also reflects how we have improved and adapted our services in line with customer feedback and what support has been provided to residents in terms of financial inclusion, employment and skills and help to live independently.
We sat down with Leanne our Income Manager to find out more about the work Housing Associations do to provide support to people experiencing financial struggles.