At The Regenda Group, we know that our communities are stronger when we work closely with our customers.
To say thank you, we held our Customer Voice Awards at Sefton Park Palm House, bringing together customers and colleagues to celebrate the impact our customers have across our organisation and our communities.
The event recognised the many ways residents shape and improve our services, from formal scrutiny and feedback to grassroots community leadership.
Over the past 12 months, customers have played a critical role in helping us better understand what matters most, challenge us to improve, and co-create solutions that make a difference where they live.
At Regenda, the voice of our customers is not an add-on, it’s a core part of how we operate!
Recognising contribution and leadership
The Customer Voice Awards celebrate the depth and diversity of resident contribution. This year’s categories included:
- Participation Champion
- Special Community Awards (Regional)
- Scrutiny Star
- Voice of Residents
- Community Spirit Award
- Warm Welcome Award
- Commitment to Growth Award
- Enthusiastic Contributor
- Constructive Voice
- Star Contributor to Belong.
These awards reflect the wide range of ways customers engage with us and their wider community.
Learning, listening and looking ahead
The day was a celebration, but also a chance for reflection and learning. A facilitated session with Citizens UK focused on what makes people feel safe, heard and valued within their homes and communities.
These conversations are critical as we continue to strengthen our approach to engagement and using customer insight in decision-making and service improvement.
