Regenda Group Privacy Notice 

The Regenda Group is a group of multiple organisations working together towards one core purpose – Regeneration and creating opportunities for people.

This privacy notice tells you what to expect when the parent organisation Regenda Limited (operating as the Regenda Group) collects your personal information. 

This Privacy Notice applies to the information we collect about:

  • People who use and or enquire about our services
  • Visitors to our websites
  • Job applicants

This privacy notice will tell you:

  1. The data we collect and how we do this
  2. How we use your personal data
  3. Legal bases for data processing
  4. How your personal data is sent outside of the UK and European Economic Area
  5. How long we keep your personal data 
  6. Protecting your personal data
  7. Cookies
  8. The choices and rights you have when it comes to your personal data
  9. Getting in touch with us
  10. Information Commissioners Office

The data we collect and how we do this

We collect personal information to keep you updated on news, events, and services. This typically includes collecting the following information:

  • Name, job title, email address, organisation address and telephone number.
  • Interactions you have had with us
  • Using the information above, we keep a record of the types of future information we think you may be interested in.

If you are a job applicant, we collect the following information as part of the application process:

  • Name, address, email, telephone number.
  • Employment history or CV (if applicable)
  • Equal opportunities monitoring information (defined as special categories data) – this information is purely for statistical analysis and monitoring purposes.
  • Answers to application questions
  • Any other information you wish to provide in support of your application.

Conditional offer

If we make a conditional offer of employment, we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity, and reliability. 

You will therefore be required to provide: 

  • Proof of your eligibility to work in the UK – you will be asked to attend our office with original documents, and we will take copies.
  • Proof of your qualifications, if required.
  • You may be asked to complete a DBS application to declare any unspent convictions, depending on the nature of the role you apply for.
  • We will contact your referees, using the details you provide in your application, directly to obtain references.
  • We will also ask you to complete a questionnaire about your health. This is to establish your fitness to work and any adjustments we need to consider before you start. This is done through our current occupational health provider.
  • Our Code of Conduct requires all staff to declare if they have any potential conflicts of interest. If you complete a declaration, the information will be held by our Governance team.

How we use your personal data

We collect this information to make sure you are aware of opportunities and events. We may contact you to:

  • Promote events
  • To inform you about policy updates and reports
  • To request feedback and input for consultations and research projects
  • To update you on our latest products and services
  • To update you on new job opportunities
  • To discuss your job application

If you are a job applicant, we use your details and information so that we can assess your suitability for employment with us and carry out statistical analysis. Information you provide as part of your job application will be:

  • Held on our computer systems and may be downloaded by us
  • Used to deal with your application
  • Made available to us and our processors
  • Used for communication with you regarding the vacancy
  • Used to satisfy legal requirements
  • Used for statistical analysis

If you are successfully recruited, we will upload your details to our HR system, Cascade. 

Legal bases for data processing

The Regenda Group will use one or more of the following reasons to lawfully process your information:

  • Contract: It is necessary for the performance of a contract.
  • Legal Requirement: It is required by law.
  • Legitimate Interest: It is in the legitimate interest of Regenda or a third party. It is in our interest to:
  • Communicate with you to keep you updated on our services
  • Carry out customer surveys with a third party to help us improve services
  • Record some telephone calls for the purpose of monitoring quality and training.
  • Operate CCTV in and around some of properties and offices.
  • Consent: You have given your explicit consent.

If you wish to withdraw your consent at any time, please contact 

  • Vital Interest: On very rare occasions we may use or share data about you to protect you or someone else.
  • Public interest: We might use data in order to pursue something that’s of key interest to what’s called the ‘substantial public interest’. This would always be in accordance with the Data Protection Act 2018. These interests cover things like the safeguarding of people at risk and safeguarding the economic wellbeing of certain people.

How your personal data is sent outside of the UK and European Economic Area

We (or a third party who we share personal data with) might host, store, and handle that personal data outside of the European Economic Area (EEA). Some of our customer service work is done outside the EEA, to make sure we operate as easily as possible. This means that we may send your personal data to suppliers based outside the EEA.

When we send data outside of the EEA, we make sure that all the right safeguards have been put in place to protect your personal data.

This means that we’ll:

  • Make sure the country where your personal data will be handled has been deemed “adequate” by the Information Commissioner’s Office (“ICO”) in accordance with the UK GDPR.
  • Include standard data protection clauses (approved by the ICO for transferring personal data outside the UK and EEA) in our contracts with those third parties – these are the clauses approved under Article 46.2 of the UK GDPR.

How long do we keep your personal data

We keep your personal data for no longer than is necessary. This means that when we don’t need it anymore, we delete it. The length of time we keep it all depends on why we’re using it and/or what we need to do to comply with applicable laws and to establish, exercise, or defend our legal rights.

In some circumstances, we might anonymise your personal data (so that it can no longer be associated with you) and use this indefinitely, without further notice.

Protecting your personal data

We follow strict security procedures to protect your personal data. This includes following certain guidelines (for example, checking your identity when you phone us).

Whilst we take appropriate technical and organisational measures and have in place physical and electronic procedures necessary to safeguard the personal data that you provide to us, no transmission to or from us by post, email, phone, SMS or over the internet can ever be guaranteed as entirely secure. Communications over the web are not secure and as such, we cannot accept any liability or responsibility for any unauthorised access or loss of personal data.

We also have procedures in place to deal with any suspected data security breach. We’ll notify you and any applicable regulator of a suspected data security breach where we’re legally required to do so.


The Regenda Group website uses cookies. Cookies are small text files placed on your web browser, computer or mobile device when you visit any website. They are used to make websites work and improve user experience.

You can control cookies through the settings of your web browser. To find out more, visit or

When you visit our websites, you’ll be presented with a cookie banner. It lets you choose whether to accept the use of cookies on our site or not.

How do we use cookies?

We use information supplied by cookies to help us:

  • Analyse your use of our websites to provide you with a more personalised online user experience.
  • Improve our website by displaying content that is most relevant to individual visitors.
  • Advertise Regenda products on other websites, based on your visits to our sites.
  • Ensure you receive advertising from us that is relevant to you and your interests.
  • Remember certain personal preferences, such as your language setting and preferred configurations.

For instance, depending on your cookie choices, we may use information about your devices and your online interactions to provide, analyse and improve our services. This may include personalising content or advertising for you.

Google Analytics

The Regenda Group uses Google Signals, which is a feature of Google Analytics and provides insights into users’ cross-device behaviour.  Google Signals installs cookies on visitors’ devices when visitors are signed into their Google Account and have turned on Ads Personalisation.

Google Analytics collects data from the sites and apps visited from consenting users Google Accounts.  Google Analytics uses aggregated data, and no identifying personal data is shared. 

This includes information on age, gender and the interests of website visitors to help give us a clearer picture of website visitors, to track performance of marketing campaigns and to help create more effective ads based on users interests and preferences.

To find out how Google processes your information visit  Privacy Policy – Privacy & Terms – Google

The choices and rights you have, when it comes to your personal data

Our contact details are in section 9, and you can always get in touch to ask that we:

  • Give you further details about how we process your personal data
  • Give you a copy of any personal data we hold about you
  • Withdraw your consent for a way that we’re using your data (where we need your consent legally to use your personal information)
  • Consider any valid objection you have to us processing your personal data (including the right to object to processing where we’re relying on our interests as a legal basis for processing)
  • Update or delete personal data that we have about you
  • Restrict the way that we process your personal data
  • Consider any valid request to transfer your personal data to a third-party provider of services

Getting in touch with us 

If you’ve got any questions about data protection, or you’re not happy with how we’ve handled your data, please contact us via:

Address: Data Protection, The Regenda Group, The Foundry, 42 Henry Street, Liverpool, L1 5AY

Tel: 0151 703 3000


Information Commissioner’s Office (ICO)

If you’re not happy or you think our processing of your data doesn’t comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO):

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone number: 0303 123 1113


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