We know you might have a lot of questions about moving into your new home at Grove Street.
We’ve pulled together some frequently asked questions to give you more information about your move and how we can support you.
Grove Street regeneration project is the development of 304 high quality, affordable homes along with three commercial units and a community space.
Phase 1 of the development at Grove Street is for customers who lived in the original Grove Street Regenda Homes properties.
There 52 one-bedroom and 37 two-bedroom apartments in Phase 1 of Grove Street.
All homes in Phase 1 of Grove Street are for social rent.
New homes will energy-efficient and low-carbon in a green, diverse and multi-generational neighbourhood where residents can thrive.
One-bedroom apartments are suitable for a single person or a couple. Two-bedroom apartments are suitable for small families.
Regenda Homes subsidised the service charge costs for customers remaining in their homes.
The increase in the service charge reflects the services that will be provided to customers living in the new development.
There are lots of different things that we will charge a service charge. These include:
Rent will increase each April in line with government decisions.
Service charges will be reviewed before each April. Our service charges are variable which means they can go up or down each year based on actual costs.
Here’s how it works:
Each year, we forecast costs using:
At the end of the year, we compare the forecast to the real cost:
This ensures you only ever pay the true cost of services, nothing more. You will receive a full breakdown of their charges for transparency.
If you are worried about paying your rent or service charge, please tell us, we can help you.
We have members of staff called Welfare Benefits Officers who can review your circumstances (e.g. if you’re currently receiving benefits) and see if there are any ways we can support you to maximise your income.
Find out more about the support we can offer, here. (This link will open in a new window.)
Homes in Phase 1 of Grove Street are unfurnished. We will provide flooring in the kitchen and bathroom. (Steph is speaking to Alex about blinds and flooring in the rest of the property)
Yes, pets are allowed in line with our pet policy.
There is a lift in each block and a communal garden space.
There are 24 parking spaces available at Phase 1 for residents and visitors.
Yes. You enter the block with your own personal fob. There is also CCTV in all blocks.
Yes, there are lifts in each block.
The tenancy will be a new tenancy and your original tenancy is ended.
You’ll need some identification documents for the tenancy to be signed.
Yes, we will explain your new tenancy agreement with you before signing.
Yes, we can support you with any paperwork.
We can arrange for any documents to be translated. Please contact us and let us know, here. (This link will open in a new window.)
We’re expecting move-ins to start from May onwards. We will be in contact to give you an exact date for your move-in closer to the time.
Yes, we will arrange a viewing for you to see your new apartment before signing the tenancy agreement.
Yes. Skips will be on-site during the move-in phase.
If you need physical support moving to your new apartment, please let us know. We will do what we can to support you.
Yes, your Neighbourhood and Communities Officer will be available during your move-in to support you.
Other social housing tenants from the Grove Street original tenancies will be moving into Phase 1 at Grove Street.
Your Neighbourhood and Communities Officer will be available to support you before, during and after your move.