The Regenda Group is a group of multiple organisations working together towards one core purpose – Regeneration and creating opportunities for people.
This privacy notice tells you what to expect when the parent organisation Regenda Limited (operating as the Regenda Group) collects your personal information.
This Privacy Notice applies to the information we collect about:
We collect personal information to keep you updated on news, events and services. This typically includes collecting the following information:
We collect this information to make sure you are aware of opportunities and events. We may contact you to:
If you have consented to receive updates you can opt-out at any time by contacting
dataprotection@regenda.org.uk
We retain information for different timescales based on the following criteria:
If you would like further information about how long we keep certain types of information, please contact dataprotection@regenda.org.uk
The Regenda Group will use one or more of the following reasons to lawfully process your information:
Legitimate interest is one of the legal reasons we may process your information. Taking into account your interests, rights and freedoms, we have carried out Legitimate Interest Assessments which allow us to:
We may use your personal information to send you marketing information by post, phone, through social media, email and text message.
We can only use your personal information to send you marketing material if we have your permission or we have a legitimate interest as described above.
If you do not want to receive marketing from us, please contact dataprotection@regenda.org.uk
to update your contact preference.
With your consent, we may also use your images and video footage (including interviews) to promote Regenda services.
Images and footage may be published on any of the following channels:
The images/footage will often be accompanied by the details of your story, however, we will not use personal details or the full name of any individual in an article.
If you no longer wish for your image or personal information to be used, please contact dataprotection@regenda.org.uk
and ask us to remove them from the archive. Please note that we will be unable to remove any images or content in printed materials or video footage if it has already been produced or remove images and quotes that have already been published by the media.
We use a third-party provider, MailChimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.
Subscribers to the list give consent to receive the newsletter and can easily unsubscribe at the bottom of each email.
We only hold the following data on subscribers:
Subscribers consent to giving us this information when they sign up.
For more information, please see MailChimp privacy notice – https://mailchimp.com/legal/privacy/.
When you call Regenda Customer Contact Centre, these calls are recorded for training and monitoring purposes. We use this information to help improve efficiency and effectiveness.
Our Customer Contact Centre can offer a translation service for customers when English is not their first language, this is provided by a third-party company, Language Line Solutions. This company does not retain any information from the calls or record them.
Regenda retains calls to the Customer Contact Centre for 3 months.
We use a third-party provider, Hootsuite to manage our social media interactions.
If you send us a private or direct message via social media, the message will not be shared with any other organisation.
Regenda retains social media messages for 3 months.
Regenda uses a third-party service to help maintain the security and performance of the Regenda Group website. To deliver this service it processes the IP addresses of visitors to the Regenda website. This information is not used for identifying purposes, except for investigation if an intrusion occurs.
The Regenda Group website uses cookies. Cookies are small text files placed on your computer by the websites you visit. They are used to help make websites work efficiently. You can control cookies through the settings of your web browser. To find out more, visit www.aboutcookies.org or
www.allaboutcookies.org
Regenda Limited is the data controller for the information you provide during the employment recruitment process.
The following explains how Regenda uses the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
We collect information the following information as part of the application process:
We use your details and information so that we can assess your suitability for employment with us and carry out statistical analysis. Information you provide as part of your job application will be:
If you are successfully recruited, we will upload your details to our HR system, Cascade.
If you choose to register on our recruitment website, hosted by Networx recruitment you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using a secure login.
If we make a conditional offer of employment, we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.
You will therefore be required to provide:
If we make a final offer, we will also ask you for the following:
Corazon provides our Occupational Health service. If we make you a conditional offer, we will ask that you complete a questionnaire which will help to determine if you are fit to undertake the work that you have been offered or advise us if any adjustments are needed to the work environment or systems so that you may work effectively.
We will send you a form to complete and return directly to Corazon. The information you provide will be held by Corazon who will provide us with a fit to work certificate or a report with recommendations. You are able to request to see the report before it is sent to us. If you decline for us to see it, then this could affect your job offer. If an occupational health assessment is required, this is likely to be carried out by Corazon.
The organisation is required to undertake statutory checks to ensure vehicles that our staff drive on behalf of the company is roadworthy. To achieve this, we require staff to provide the following documents:
This information is collected to ensure that any mileage payments paid to employees are done so in accordance with health and safety legislation, which requires us to ensure all travel undertaken for the business is compliant.
In addition, we carry out checks on all staff’s licenses through the DVLA to ensure they are legally able to drive both their own and company vehicles. This information includes:
This information is used to ensure all drivers are legally entitled to drive. In addition, we use this data to monitor staff who have more than 6 penalty points on their driving license.
If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.
Equal opportunities information is retained for 6 months following the closure of the campaign for unsuccessful candidates. Successful candidates’ data will be stored via the Cascade system.
Regenda will use one or more of the following reasons to lawfully process your information:
You have the following data protection rights:
Right of access: If we hold personal information about you, you have the right to access and receive a copy.
You can make a request verbally or in writing, including via social media.
A third party (e.g., relative, friend or solicitor) may make a request on your behalf, however, we require written authority from yourself stating that you give the third-party permission to make this request on your behalf.
We have one month from the date we receive your request to provide you with the information.
You can request a copy of your information, by contacting us at:
Data Protection
Regenda Limited
The Foundry
42 Henry Street
Liverpool
L1 5AY
Email: dataprotection@regenda.org.uk
Call us on 0151 703 3000
Right to rectification: If you think that Regenda is holding incorrect personal information about you, you have the right to have this personal information corrected.
Right to erasure: the right to have certain information about you erased.
Right to restrict processing: the right to request the limited use or restriction of your personal information in certain circumstances.
Right to object: the right to object to the processing of your personal information where we are processing for our or a third parties’ legitimate interest, or we use your information for direct marketing.
Where you exercise your right to object or withdraw your consent, we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
Regenda aims to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Regenda collection and use of personal information. However, we are happy to provide any additional information or explanation. Any requests for this should be sent to the address below.
If you have a query or want to make a complaint about the way we have processed your personal information, you can contact us at:
Data Protection
Regenda Limited
The Foundry
42 Henry Street
Liverpool
L1 5AY
Email: dataprotection@regenda.org.uk
Call us on 0151 703 3000
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can make a complaint to the Information Commissioner’s Office (ICO).
To find out how to contact the ICO, visit their website: https://ico.org.uk/
We keep our privacy notice under regular review. This privacy notice was last updated on 5 July 2021.
We’re The Regenda Group. We work in places where we can make a difference. We operate across the housing and construction sector, in care and support, and in education training and careers.
©2021 – The Regenda Group