Regenda Homes and Redwing
In April 2020, we closed construction sites across the North West, in line with Government guidelines to prevent the spread of Covid-19. Our sites reopened in May 2020, and work continued on the build of affordable homes for rent and shared ownership in Liverpool, Cheshire and Lancashire.
We do everything we can to provide the services you want to a high standard but we understand that we don’t always get it right. We welcome your feedback, good or bad, and we use it to make improvements to our services. We want to learn from our mistakes to make sure we don’t repeat them and that we deliver high quality services first time, every time.
Your feedback is vital to help us understand where we have gone wrong and how we can improve our services. In 2020/21, you made a number of suggestions on how we could improve our services:
We have reviewed our compensation policy to ensure our staff are empowered to make a compensation payment if they feel that it is appropriate.
Our policy is based on Housing Ombudsman Service guidance, and places clear emphasis on compensation being part of the resolution, along with an apology and actions for learning.
We supported 165 Regenda Homes residents into training and employment in 2020/21
In November 2020, we launched Lighthouse View, our first ever Extra Care scheme. Located on Chatsworth Avenue, Fleetwood, Lighthouse View provides 72 homes for 85 residents who are aged over 55 and have a care or support need.
It has been designed to provide a safe, welcoming, friendly and comfortable environment in a central location with support available 24 hours a day, 365 days a year.
Benefitting from an onsite restaurant, Lighthouse View also boasts a hair salon and therapy rooms, large gardens with outdoor gym, assisted bathing options and beautiful lounges with regular social activities.
Meet Sooty – Sooty and his owners, 80 year old Brian and Brian’s 48 year old son Mark moved into Lighthouse View when it opened last year.
Mark has complex needs and he and his dad lived in a rural location and were very socially isolated.
Brian’s daughter, who cares for them and works full time, was worried about the long term future for her dad and brother. Brian missed seeing his 83 year old brother, Arthur, the only surviving sibling out of 11 brothers and sisters. Brian and Arthur had been unable to see each other in 2020 due to lockdown restrictions in place.
We were delighted to welcome Brian, Mark and Sooty into their new home, with all of their care and support needs met by our dedicated team. Not only that, but Arthur also has his own apartment in Lighthouse View too – on the same floor as Brian and Mark!
In July 2020, we launched two new care leavers schemes in Wirral, bringing the number of schemes we manage to three. Our care leavers schemes provide a flexible support system to 11 young people aged 16 to 18, who have recently left care.
Each scheme is managed by dedicated support staff, who are on site 24 hours a day, 365 days a year, as they prepare the young people to live independently.
“From the moment I arrived here, the staff have taken a genuine interest in my life both inside and outside of the home.
Young Care Leaver
“From the moment I arrived here, the staff have taken a genuine interest in my life both inside and outside of the home. They really helped me to settle in, giving me space to relax and be myself.
The level of support is ideal for young people who are focused on becoming independent; staff help with day-to-day tasks such as cooking and cleaning, but encourage us to work things out for ourselves.
Weekly support sessions help us get the most out of our time and there’s always someone to talk to if needed. Compared to other places I’ve lived in, this is by far the most comfortable and happy I’ve been in a home.”
Young care leaver